UK Service Terms and Conditions

These service terms and conditions set out the basis on which we provide our professional services to customers in the United Kingdom. By placing a booking, confirming an order, or otherwise instructing us to proceed, you agree to be bound by these terms. Please read them carefully before making a reservation. They are intended to create a clear, fair framework for the booking process, payment, cancellations, liability, compliance, and dispute resolution. Nothing in these terms is intended to limit your statutory rights where those rights cannot legally be excluded.

These terms apply to all standard service requests unless we agree a separate written contract. In these conditions, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” refer to the customer, client, or person placing the booking. If you are arranging services on behalf of another person or organisation, you confirm that you have authority to accept these terms for them.

Booking process: A booking is not confirmed until we have accepted your request and, where required, received any deposit or advance payment. We may provide a quotation, estimated timeline, or service description before acceptance. Unless stated otherwise, quotations are based on the information available at the time and may change if the scope of the work changes or if additional requirements arise. Any booking request must include accurate and complete information, including access details, service location, timing preferences, and any relevant restrictions that may affect the work.

We reserve the right to refuse or decline a booking where we reasonably believe the requested work is unsuitable, unsafe, outside our service scope, or likely to breach applicable laws or regulations. Where a booking is accepted, we may issue a confirmation containing the agreed service description, date, estimated duration, and any special conditions. You should check the confirmation immediately and notify us promptly of any errors. Failure to do so may affect our ability to make corrections before the service date.

Any changes to the booking requested by you must be agreed by us in writing or by another recorded method. Changes may include amendments to timing, location, scope, materials, access arrangements, or service level. We may revise the price if the change affects our costs, labour, or operational planning. If we are unable to accommodate a requested change, the original booking will remain in force unless cancelled in accordance with these terms.

Payments: Unless otherwise agreed, payment terms are due in accordance with the quotation or booking confirmation. We may require a deposit, partial advance payment, or full prepayment before the service begins. Any balance outstanding must be paid by the due date stated on the invoice or confirmation. Where payment is made by bank transfer, card, or another approved method, you are responsible for ensuring that the payment is processed correctly and in full. Any fees charged by your payment provider are your responsibility unless we agree otherwise.

If payment is not received on time, we may suspend, delay, or cancel the service, and we may charge reasonable administration costs or late payment interest where permitted by law. We also reserve the right to withhold completion documents, reports, or follow-up work until all sums due have been paid. Prices are usually stated inclusive or exclusive of VAT as indicated in the quotation or invoice. If VAT applies, it will be charged at the prevailing rate unless a valid exemption applies.

Cancellations and rescheduling: If you need to cancel a booking, you should notify us as soon as possible. Cancellation charges may apply depending on how much notice you give and whether we have already committed time, materials, or subcontractor resources. A short-notice cancellation may result in the loss of any deposit or a charge reflecting costs already incurred. We will always act reasonably when calculating such charges and will seek to limit them to genuine losses where appropriate.

You may also request to reschedule the service. We will use reasonable efforts to accommodate a new date, but availability cannot be guaranteed. If the service is moved to a later date, any price estimate may change if our costs have changed or if the revised arrangement affects staffing or logistics. If we cancel a booking for operational, legal, safety, or other legitimate reasons, we will offer an alternative date where possible or refund any prepaid amount for the portion not delivered, subject to any lawful deductions.

Service delivery and customer responsibilities: You must provide safe, lawful, and reasonable access to the service location and ensure that any required permissions, consents, or approvals are in place before the agreed date. Where the service depends on utilities, clear working space, parking, or secure access, you are responsible for making these arrangements unless we agree otherwise. If we are prevented from carrying out the work because access is denied, unsafe, or materially different from what was described, we may charge for wasted time, travel, or preparation costs.

You must also provide accurate information about known hazards, restrictions, or special circumstances that may affect the service. This includes, where relevant, contamination risks, fragile items, restricted entry points, or other conditions that may increase the time, cost, or complexity of the work. We may pause or stop the service if we identify a risk to health, safety, property, or compliance. In such cases, we will discuss the issue with you and may reprice, reschedule, or decline to continue if the risk cannot be managed reasonably.

Liability: We will perform our services with reasonable care and skill. However, except where prohibited by law, we shall not be liable for indirect, consequential, or purely economic losses that were not reasonably foreseeable at the time of contracting. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded. Your statutory consumer rights remain unaffected.

To the extent permitted by law, our total liability arising out of or in connection with any booking, whether in contract, tort, negligence, or otherwise, shall be limited to the amount paid or payable for the relevant service, unless a higher limit is expressly agreed in writing. We do not accept responsibility for losses arising from inaccurate information supplied by you, from your failure to follow reasonable instructions, or from circumstances beyond our reasonable control. We are not responsible for pre-existing defects, hidden issues, or deterioration that is not caused by our own breach.

Waste regulations: Where the service involves the removal, handling, transport, or disposal of waste, both parties must comply with applicable UK waste regulations and any relevant environmental requirements. You agree to ensure that waste presented for collection is accurately described and separated where required. Certain materials may be restricted, require advance notice, or need specialist treatment. We may refuse to collect waste that is hazardous, improperly packaged, incorrectly declared, or likely to breach legal or safety standards.

You must not place prohibited items into waste streams unless we have expressly agreed to handle them and confirmed that this is lawful and appropriate. You are responsible for identifying any controlled, special, or regulated waste in advance. If we discover that waste has been misdescribed or mixed in a way that increases compliance costs, we may revise the price, reject the collection, or require you to remove the material. We may also suspend service if doing so is necessary to comply with environmental or transport obligations.

Intellectual property, confidentiality, and data: Any documents, reports, plans, or other materials we create as part of the service remain our property unless we agree otherwise in writing, although you may use them for the purpose for which they were supplied. Each party must keep confidential any non-public commercial, technical, or operational information disclosed in connection with the service, except where disclosure is required by law or to professional advisers under a duty of confidentiality.

We will process personal data in accordance with applicable data protection law. Information supplied by you will be used to manage bookings, deliver services, process payments, and maintain records. We will not use personal data for unrelated purposes unless permitted by law or you have consented where consent is required. You should ensure that any data you provide is accurate and up to date, especially where it is necessary for service delivery or compliance.

Force majeure and suspension: We shall not be liable for any delay or failure to perform where the delay or failure results from events beyond our reasonable control, including severe weather, industrial action, supply disruption, transport interruption, public authority action, or emergency safety issues. In such circumstances, we may suspend performance, extend timelines, or cancel the booking if performance has become impractical or unlawful. If suspension continues for an extended period, either party may seek to terminate the affected booking on reasonable notice.

Where service delivery is suspended or interrupted for reasons outside our control, we will use reasonable efforts to minimise disruption. Any sums already paid may be applied to work completed or reasonable costs incurred before the suspension. If the service can later resume, we may offer a revised schedule and updated terms for the remaining work. This does not affect any rights you may have under law if our failure is caused by our own breach or negligence.

Complaints and disputes: If you are dissatisfied with any aspect of the service, you should raise the issue promptly so that we can investigate and, where appropriate, attempt a reasonable remedy. We may ask for details, photographs, or other supporting information. We aim to handle concerns fairly and efficiently. Nothing in this section prevents either party from seeking legal advice or using any statutory dispute resolution process that may apply.

Governing law: These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales, unless another part of the United Kingdom applies by mandatory law. The courts of the relevant jurisdiction shall have exclusive or non-exclusive jurisdiction, as applicable, to resolve any dispute arising from or connected with the services. If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

By confirming a booking, you acknowledge that you have read, understood, and agreed to these UK service terms. You also confirm that any person acting on your behalf has authority to do so. These terms form the entire agreement between the parties in relation to the relevant service, except where expressly varied in writing. No statement, promise, or representation not set out in these terms will be binding unless agreed by us in a recorded format.

We may update these terms from time to time to reflect legal, operational, or commercial changes. Any updated version will apply to future bookings and, where appropriate, to ongoing services if required by law or if reasonably necessary for compliance. The version in force at the time your booking is accepted will normally govern that booking, unless a change in law or a specific written variation requires otherwise. Clear service arrangements help both parties avoid misunderstandings and ensure the work is delivered smoothly, lawfully, and professionally.