Privacy Policy
Highbury Carpet Cleaners Privacy Policy
This Privacy Policy explains how Highbury Carpet Cleaners collects, uses, stores and protects personal data relating to our customers and prospective customers within our service area. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws.
Scope of this Privacy Policy
This Privacy Policy applies to all Highbury Carpet Cleaners customers and potential customers located within our service area who contact us, request a quotation, make a booking or use our carpet cleaning and related services. By engaging with us, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.
Data Controller
Highbury Carpet Cleaners is the data controller responsible for the personal data it collects and processes about you. As data controller, Highbury Carpet Cleaners determines the purposes and means of the processing of your personal data and is responsible for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your full name, address, service address, and general contact details you choose to provide. Booking and service information, such as preferred dates and times, details of the property or area to be cleaned, type of service requested, instructions you give us, and records of communications relating to your booking. Payment-related information, such as details necessary to process payments and refunds. We do not store full card details when payments are processed through secure payment providers. Communication records, including information you provide when you contact us by phone, text message, online form, or other means, and notes of any follow up interactions. Usage data, such as how you interact with our website, where relevant, including basic technical data like IP address, browser type and visit times, used for security and analytic purposes.
How We Collect Your Personal Data
We collect personal data directly from you when you contact us to request information, a quote or a booking, when you confirm a service, when you communicate with us before or after a service, or when you provide feedback. We may also collect certain technical and usage data automatically through your use of our website, for example via server logs or similar technologies.
Purposes and Lawful Bases for Processing
We process your personal data only when we have a lawful basis for doing so. The main purposes and corresponding lawful bases are as follows.
To provide quotations, manage bookings and deliver our services. We use your identification, contact and booking details to provide estimates, confirm appointments, carry out cleaning, and manage any changes or cancellations. The lawful basis for this processing is that it is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
To manage payments and accounts. We process payment-related information to take payment, handle refunds where applicable and keep basic accounting records. The lawful basis is performance of a contract and compliance with our legal obligations, such as tax and accounting requirements.
To communicate with you. We use your contact details to respond to your enquiries, send booking confirmations, notify you of changes or delays, and follow up on completed services. The lawful basis is our legitimate interests in operating our business and providing customer service, and performance of a contract where communication is necessary for your booking.
To improve our services and business operations. We may use feedback, communication records and basic usage data to monitor service quality, train staff, and improve our offerings. The lawful basis is our legitimate interests in developing our services and ensuring customer satisfaction.
To comply with legal obligations and protect our rights. We may process your data to comply with applicable laws, regulations, court orders, or to establish or defend legal claims. The lawful bases are compliance with legal obligations and our legitimate interests in protecting our business.
Where we rely on legitimate interests, we balance those interests against your rights and freedoms and only process personal data where our legitimate interests are not overridden.
Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by law.
Customer and booking records are generally kept for a period that allows us to manage repeat bookings, respond to queries, and maintain accurate service histories. Financial and transaction records may be kept for a longer period to meet legal, tax and accounting obligations. Communication records and feedback may be kept for a reasonable period to resolve any issues and improve our services.
When personal data is no longer required for these purposes, it will be securely deleted, anonymised or otherwise removed from our systems in line with our data retention practices.
Data Processors and Third Parties
We may share your personal data with selected third parties who act as data processors on our behalf. These processors only process personal data in accordance with our instructions and for the purposes set out in this Privacy Policy.
Such processors may include technology service providers that host our systems or website, customer management or scheduling tools used to manage bookings, secure payment service providers that process transactions, and professional advisers such as accountants where necessary for compliance and business operations.
We take steps to ensure that any processors we use provide appropriate technical and organisational measures to protect your personal data and comply with data protection laws. We do not sell your personal data to third parties.
International Transfers
Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place before any personal data is transferred. This may include reliance on adequacy regulations or the use of standard contractual clauses or equivalent mechanisms to ensure that your data remains protected.
Security of Your Personal Data
We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect your data from unauthorised access, accidental loss, disclosure or destruction. These measures include limiting access to personal data to those who need it for their role, using secure systems and devices where possible, and maintaining reasonable administrative and technical safeguards.
While we take steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security but strive to protect your information in line with legal requirements and good industry practice.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data processed by Highbury Carpet Cleaners.
You have the right to access your personal data and to receive information about how it is processed. You have the right to request correction of inaccurate or incomplete personal data. You have the right to request deletion of your personal data in certain circumstances, for example where it is no longer needed for the purpose for which it was collected and we have no legal obligation to keep it.
You have the right to request restriction of processing of your personal data in certain situations, such as when you contest the accuracy of your data or object to our processing. You have the right to object to processing that is based on our legitimate interests, and we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests and rights or the processing is needed for legal claims.
Where we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights and Queries
If you wish to exercise any of your data protection rights or have questions about how Highbury Carpet Cleaners handles your personal data, you can contact us using the contact details provided on our website or via the usual communication channels you use to reach us. We will respond to your request in accordance with applicable data protection laws, normally within one month.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your personal data has been processed in a way that does not comply with data protection law. We would, however, appreciate the chance to deal with your concerns first and encourage you to contact us in the first instance.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we process your personal data.
